Service
If you need to raise a warranty issue or query or need to get in touch with our post sales service department, please email admin@gemwindowsanddoors.com.au or complete the Service Form below. Some useful information is listed further down for your reference.
Fly screen and fly door installation guide
As we are a supply only company, we do not offer a site service when it comes to installing or adjusting fly screes, fly doors and barrier screen doors. Usually your installer or builder would need to install the screens and make all the necessary adjustments, including fitting the latch of fly screen doors, and adjusting the top and bottom rollers, ensuring the screens fit and operate as intended. Although it should be easy enough for anyone to fit and adjust the screens on any of the product. Here is a range of videos showing how to do so:
Sliding Door Fly Screen
Awning Window Fly Screen
How to assemble a flat packed Residential Sliding Door?
Watch this video on the exact steps showing you how to assemble a flat packed Residential Sliding Door:
How to assemble a flat packed Residential Stacking Door?
How to install a Fly Door Screen Latch?
Double Hung Window Fly Screen (Coming Soon)
Sliding Window Screen (Coming Soon)
Sliding Door Barrier Screen (Coming Soon)
Useful Forms and Templates to download:
Warranty Servicing
If you have a warranty issue or service you would like to report or arrange a site visit for you may contact our Service Department via email
admin@gemwindowsanddoors.com.au
However if you have all necessary details, please fill in the details in the form below to assist us with fast tracking the process. This will ensure a more efficient turn around of processing your request as it includes all necessary information to start the process. We may require additional information at a later stage, which we will communicate directly.
Most site service bookings and site glazing requests have a 2 to 3 week lead time depending on current work load, if replacement material is required and other factors. We will always attempt to complete the service within the indicated time frame and will do our best to communicate any changes as soon as practically possible.
Please note, in the event of a site service visit being due to installation or misuse by customer or their installer, there will be a service fee payable from $180+GST once you agree and confirm a booked site service visit.
Please fill out the form carefully and take the time to read important notes that will assist in determining whether there is a possibility of an installation or misuse issue being present.
Service Request
Customer Service Reporting/ Request Tool
